Assistlink company a company established in the Kingdom of Saudi Arabia under Commercial Registration Number [7052442691] Assistlink, owns and operates the website www.assistlink.sa.
Assistlink provides and coordinates aged care, disability support, home and community support, education support and related care services (“Assistlink Services”).
By accessing, browsing or using this Website, submitting an enquiry, requesting a consultation or otherwise interacting with Assistlink online, you acknowledge that you have read, understood and agree to these Terms & Conditions.
These Terms govern use of the Website. Individual care or support services may also be subject to a separate service agreement, care plan, consent form or other written agreement.
Where a separate service agreement applies, that agreement will govern the specific delivery of those services.
Assistlink may update these Terms from time to time. Updated Terms will become effective when published on the Website unless otherwise stated.
Assistlink is an independent Saudi company providing home and community-based support services for older people, people with disabilities, children and young people with additional support needs, and their families.
Assistlink’s services may include, depending on availability and individual requirements:
Specific services, availability, eligibility, schedules and fees may vary according to the individual’s needs, location and applicable regulatory requirements.
Unless expressly stated otherwise and delivered by an appropriately qualified and authorised professional, Assistlink’s services are primarily home, community, disability, aged-care and support services and are not a substitute for medical diagnosis, emergency treatment or specialist medical care.
Information provided through the Website is general information only and should not be relied upon as medical advice.
For medical emergencies, individuals should contact the appropriate emergency medical services.
Visitors may contact Assistlink directly or may be referred by a family member, hospital, medical centre, rehabilitation provider, school or other organisation.
Submitting an enquiry does not create an obligation for Assistlink to provide services.
Before services commence, Assistlink may need to undertake an assessment to understand the individual’s needs, preferences, circumstances, risks and required level of support.
Assistlink may decline or refer an enquiry where the requested service is outside our scope, capacity, geographical area or professional competence.
Clients, representatives and family members agree, where relevant, to:
Assistlink will make reasonable efforts to provide agreed services reliably and according to scheduled arrangements.
Services may occasionally be affected by employee availability, emergencies, weather conditions, government requirements or circumstances outside Assistlink’s reasonable control.
Where reasonably possible, Assistlink will communicate material changes and arrange suitable alternatives.
Assistlink may coordinate or work alongside hospitals, rehabilitation centres, schools, therapists, transport providers, suppliers, technology providers and other third parties.
Where services are provided directly by an independent third party, that provider remains responsible for its own professional services unless otherwise agreed in writing.
Fees for Assistlink Services will be communicated to the client or authorised representative before services commence or documented in the applicable service agreement.
Payment arrangements, invoicing, cancellation charges and refunds may vary by service and will be stated in the applicable quotation, service agreement or invoice.
Clients are responsible for paying properly issued invoices according to the agreed payment terms.
Nothing on the Website constitutes a guaranteed quotation unless expressly confirmed by Assistlink in writing.
You must not:
Assistlink retains all rights, title and interest in its Website, brand, logo, graphics, written materials, photographs, service descriptions and other original content unless otherwise stated.
No Website material may be copied, reproduced, distributed or commercially used without prior written permission, except where permitted by applicable law.
The Website may contain links to external websites or services.
Assistlink does not control those third-party services and is not responsible for their availability, content, privacy practices or accuracy.
To the maximum extent permitted under applicable Saudi law, Assistlink will not be liable for indirect or consequential loss arising solely from use of the Website or reliance on general Website information.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under the laws of the Kingdom of Saudi Arabia.
Personal information collected through the Website or in connection with Assistlink Services will be handled according to the Assistlink Privacy Policy and applicable Saudi data-protection requirements.
Assistlink may restrict access to the Website or discontinue online functionality where necessary for security, maintenance, legal compliance or misuse of the Website.
Termination of an individual care or support arrangement will be governed by the applicable service agreement and relevant legal requirements.
These Terms are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia.
The parties should first attempt to resolve any dispute in good faith.
Where a dispute cannot be resolved informally, it will be handled according to the dispute-resolution mechanism permitted under Saudi law and any applicable service agreement.
For questions regarding these Terms:
Assistlink
Madinah, Kingdom of Saudi Arabia
Email: info@assistlink.sa
Phone: 0538009863
Website: www.assistlink.sa
Registered legal name: Assistlink company
Commercial Registration: 7052442691
Registered address: King Abdullah Rd, Jasham Dist. 42363 Madinah
