ASSISTLINK PRIVACY POLICY

1. INTRODUCTION

Assistlink respects the privacy of clients, families, caregivers, Website visitors and other individuals who interact with us.

This Privacy Policy explains how Assistlink collects, uses, stores, protects and shares personal data in connection with our Website and services.

Assistlink intends to handle personal data in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia, including the Saudi Personal Data Protection Law (“PDPL”) and its applicable implementing requirements.

Saudi privacy guidance emphasises lawfulness, transparency, purpose limitation and collecting only the personal data genuinely needed for the stated purpose.

2. DATA CONTROLLER

The controller responsible for personal data is:

Assistlink company
Commercial Registration: [7052442691]
Registered Address: King Abdullah Rd, Jasham Dist. 42363 Madinah
Email: info@assistlink.sa

3. PERSONAL DATA WE MAY COLLECT

Depending on how you interact with Assistlink, we may collect:

Identification and Contact Information

• Name
• Telephone number
• Email address
• Address or service location
• Preferred method of contact

Service Enquiry Information

• Type of support requested
• Information included in enquiry forms
• Preferred service arrangements
• Referral information

Care and Support Information

Where necessary for assessing or providing services, this may include information concerning:

• Age
• Disability or additional support needs
• Mobility requirements
• Daily living needs
• Relevant health information
• Medication-related information where necessary for safe support
• Behavioural or communication needs
• Education or school-support requirements
• Care plans
• Emergency contacts
• Relevant family or caregiver information

Because some of this information may be particularly sensitive, Assistlink should only collect what is reasonably necessary for the relevant purpose and handle it with additional care.

Website and Technical Information

We may also collect:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of visits
• Website interactions
• Cookies and similar technical information

4. HOW WE COLLECT PERSONAL DATA

Information may be collected:

• Directly from you
• From your parent, guardian, caregiver or authorised representative
• Through our Website contact forms
• During telephone, email or in-person enquiries
• During assessments or service delivery
• From hospitals, clinics, rehabilitation centres, schools or healthcare professionals where appropriately authorised
• Through cookies and website technologies
• Where otherwise permitted by applicable law

5. HOW WE USE PERSONAL DATA

Assistlink may process personal information to:

• Respond to enquiries
• Assess service requirements
• Prepare personalised support arrangements
• Provide and coordinate services
• Schedule visits and appointments
• Communicate with clients and families
• Coordinate with authorised healthcare, education or community providers
• Maintain service and care records
• Process invoices and payments
• Manage complaints and feedback
• Improve service quality
• Train and manage staff
• Protect clients, employees and the organisation
• Maintain Website security
• Meet legal and regulatory requirements

6. CHILDREN AND PEOPLE REQUIRING REPRESENTATION

Some Assistlink services may involve children or individuals who require a parent, guardian or authorised representative.

Where required, Assistlink will obtain information, authorisation or consent from an appropriate parent, guardian or legally authorised representative in accordance with applicable requirements.

7. LEGAL BASIS FOR PROCESSING

Depending on the circumstances, Assistlink may process personal data where:

• The individual has provided valid consent.
• Processing is necessary to provide requested or contracted services.
• Processing is required to comply with applicable law.
• Another lawful basis permitted under Saudi law applies.

Where processing relies upon consent, individuals may withdraw their consent subject to applicable legal or contractual requirements.

8. SHARING PERSONAL DATA

Assistlink will not sell personal data.

Where appropriate and legally permitted, information may be shared with:

• Authorised healthcare professionals
• Hospitals and rehabilitation providers
• Schools and educational providers
• Therapists and allied-health providers
• Assistlink employees and authorised contractors
• Technology and hosting providers
• Payment or accounting providers
• Government or regulatory authorities where legally required
• Other providers involved in an individual’s care where appropriately authorised

Only information reasonably necessary for the relevant purpose should be disclosed.

9. INTERNATIONAL DATA TRANSFERS

Where personal data is transferred or processed outside Saudi Arabia, Assistlink will take steps required under applicable Saudi data-protection requirements concerning international transfers.

10. DATA RETENTION

Assistlink will retain personal data only for as long as reasonably necessary for:

• Providing services
• Maintaining appropriate care and business records
• Meeting contractual requirements
• Complying with legal and regulatory obligations
• Resolving disputes or complaints

When information is no longer required, it will be securely deleted, destroyed or anonymised as appropriate.

11. YOUR PRIVACY RIGHTS

Subject to applicable Saudi law, individuals may have rights including:

• The right to be informed about how and why their personal data is processed.
• The right to access personal data held about them.
• The right to obtain a copy of personal data in a readable and clear format.
• The right to request correction or updating of inaccurate or incomplete data.
• The right to request destruction of personal data in applicable circumstances.
• The right to withdraw consent where processing is based upon consent and no other lawful basis requires continued processing.

Requests can be submitted to:
info@assistlink.sa

12. DATA SECURITY

Assistlink will take reasonable organisational, technical and administrative measures designed to protect personal data from:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no electronic system can guarantee absolute security.

13. COOKIES AND WEBSITE TECHNOLOGIES

Assistlink’s Website may use cookies or similar technologies to:

• Enable Website functionality
• Understand Website usage
• Improve performance
• Maintain Website security
• Measure visitor interactions

Where required, users will be provided with appropriate information or choices regarding cookies.

14. THIRD-PARTY LINKS

Our Website may contain links to third-party websites.

Assistlink is not responsible for the privacy practices or content of external websites, and visitors should review the privacy policy of those organisations separately.

15. CHANGES TO THIS PRIVACY POLICY

Assistlink may update this Privacy Policy periodically to reflect changes to our services, technology, operational practices or applicable legal requirements.

The most recent version and its effective date will be published on our Website.

16. QUESTIONS, RIGHTS AND COMPLAINTS

For questions, privacy requests or complaints regarding the handling of personal data, contact:

Assistlink
Email: info@assistlink.sa
Phone: 0538009863
King Abdullah Rd, Jasham Dist. 42363 Madinah